There are certain things I’m very happy to pay more for. If something saves me time, removes a hassle or simply makes my life easier, I don’t always look for the cheapest option. Take home DIY for example, I’d much rather leave any stress to an expert than save a […]
Posted in Latest NewsI can lose an hour in Waterstones without noticing. It’s one of the few kinds of shopping I actively enjoy, so much so that I’ve always told my daughters I’ll buy them a book, any book, no argument. My eldest, a bookworm studying English Literature, has made full use of […]
Posted in Latest NewsMy family and I have stayed in quite a few Novotel hotels over the years, especially when my daughters were younger. Partly because they’re convenient. Partly because when you’re travelling with children you don’t necessarily want to turn every overnight stop into an experience. You just want something that understands […]
Posted in Latest NewsI like riding bikes. So much so that, in my spare time, I’m a Bikeability instructor. I’ve never been particularly technical about them though. When my daughters were younger, we used to go on lots of family bike rides. Nothing especially ambitious: we’d pick somewhere to go, get on our […]
Posted in Latest NewsA few months ago, the reason for Blockbuster’s decline was the central idea we looked at. Its bust-up, which you can read about here, all stemmed from focusing on the wrong problem. That narrative fits comfortably with what we like to tell ourselves: that businesses fail because of what they […]
Posted in Latest NewsHMV’s decline could be presented as a simple failure to adapt to digital music. But that overlooks an important detail: adapting was exactly what HMV had always done. Since its founding in 1921, it had successfully navigated multiple format changes. Vinyl records became cassette tapes, which then gave way to […]
Posted in Latest NewsMy daughters are keen Apple consumers, and have been for years. I’m not. I don’t own an iPhone and I don’t feel particularly tempted to change from my Samsung device. However, Apple’s rise to technology of choice for many people offers insights for all businesses. I mention my daughters because, […]
Posted in Latest NewsThe general theme of all these analyses into failed and turnaround businesses has been the importance of listening. Listening to what customers value about the business and, if necessary, what needs changing to recognise that value for both the customers and the business. In truth, though, it is only step […]
Posted in Latest NewsIf you know me, you know I’d always pick a kebab as my go to takeaway (Edi’s Kebabs in Milton Keynes, if you’re asking). But my daughter has a Domino’s just a minute walk away from her university house and between them all they’ve given them some pretty good business […]
Posted in Latest NewsA couple weeks ago, I was talking to my eldest daughter about something I hadn’t thought of in a while: digital cameras. Not the camera on her phone, but an actual, early 2000s-style camera. The kind we all rushed to replace, but according to her, is re-emerging on social media […]
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